Why choose MPS?

Our whole ethos is focused on putting your needs first. Every day we help members deal with difficult issues arising from their clinical practice, whether they be regulators challenging their professional competence, or patients making complaints or claims for clinical negligence. Just as you do with your own patients, we can provide expertise, reassurance and support to help you through the relevant processes and see things to a resolution.

MPS indemnity and representation

You can request assistance with any action, proceeding, claim or demand arising from your professional practice including:

Clinical negligence claims

Worldwide, this represents about 20% of our caseload, but accounts for the largest proportion of annual expenditure. When we take on a claim, we can manage it from first notification to conclusion, and can take care of all the legal costs and compensation payments.

MMC investigations

We can provide advice and legal representation for regulatory council inquiries arising from health, performance, and professional conduct. We can help you from the outset, whether it be drafting a letter in response to a MMC investigation or providing high-calibre legal representation at a full hearing.

Disciplinary procedures

We can provide advice and representation if you face allegations arising from the provision of clinical care to patients, concerning your professional conduct, competence and performance, or in relation to health problems that are having a significant effect on your clinical performance.

Criminal proceedings

We can help if you become the subject of criminal investigations that arise directly from your provision of clinical care to patients. This includes investigation or prosecution for gross negligence manslaughter. We can also help if you face an allegation of indecent or sexual assault – if that arises from your bona fide clinical practice. It is unlikely that we would assist where the allegations arise from personal conduct.

Indemnity for Good Samaritan acts

A Good Samaritan act is one in which medical assistance is given, free of charge, in a bona fide medical emergency upon which you may chance, in a personal as opposed to a professional capacity. Examples include roadside accidents and emergencies at public events you attend as a spectator. In the unlikely event that legal proceedings follow, you would be entitled to ask for assistance, no matter in which country the legal proceedings are commenced.

Advice

Medicolegal advisory service

You can phone or email us for advice to help resolve the many dilemmas that can arise from everyday practice. We are available 24 hours a day, seven days a week for urgent advice. Requests for medicolegal assistance can be directed to a toll-free advice line (1 800 81 5837) and email address ([email protected]).

This direct access is underpinned by our established panel of local expert lawyers and experienced medicolegal advisers.

Complaints

We can help you formulate a response to a complaint and assist and support you through to its resolution. We can work with you to look at why complaints arise and how to minimise the risks of recurrence.

Handling media attention

If you attract adverse publicity, we can issue press statements and act as spokesperson to the media to shield you as far as possible from having to deal directly with the press. Find out more >>

Counselling and support

We offer access to a 24/7 counselling service if you are suffering from stress and anxiety as a result of situations such as complaints, claims, or disciplinary or a MMC investigation. It is an independent service tailored to your requirements and delivered by fully trained, qualified and registered psychologists and counsellors. The service is entirely independent and confidential – MPS is not informed of the details of consultations – and accessing the service is via the relevant medicolegal case handler, who will be able to provide the service’s freephone number.